My ticket has been stolen, can I still go to the concert?
Yes you can.
We can cancel the ticket if you contact us before the concert. By phone or email we will find the easiest way for you to pick up the ticket or have it sent to you. At the same time, we cancel the ticket you have lost and reprint a new one. Since all barcodes are unique, the stolen ticket cannot be used.
Remember to bring picture identification if you pick up your ticket personally in our office or at the event. You have to pay a cancellation fee of DKK 125 as well as DKK 30 of ticket fee for the new ticket. If your ticket was stolen, you can report the theft to your insurance company.
Some insurance companies refund your costs of the new ticket.