Terms of sales and delivery

The terms and conditions are updated the 14th of February 2018, and are valid for all purchases made on or after this date.

Sales of products on this site is undertaken by billettportalen.no («Billettportalen») (Venuepoint AS), Postboks 4743 Nydalen, 0421 Oslo, CVR 995 498 057. You can contact Billettportalen at kundeservice@eventim.no and on tel. 21 95 92 00

The purchase agreement is subject to the general rules of Norwegian law. The agreement only takes binding effect for both parties when Billettportalen has registered and received your payment.

The relationship between the ticket buyer and Billettportalen

Billettportalen acts solely as a ticketing service provider between the event promoter and the ticket buyer for specific events. The event promoter is therefore regarded as the seller under applicable law. All complaints regarding the event should be made directly to the event promoter in question.

Purchase of ticket

In order to make your purchase at Billettportalen, you must do the following:

1. Search and find ticket(s)
2. Select type of delivery (Note: Print@Home is not possible for all events)
3. Log in if you are already a customer. If you are not already a customer, you can either skip "log in" or create a personal account.
4. Enter delivery address
5. Enter email
6. Accept the terms of sale and delivery
7. Check whether all details are correct
8. Select method of payment
9. Approve purchase

Your receipt will now appear on the screen, and within a few minutes you will receive your receipt by email.

Delivery

Billettportalen sends tickets all over the world. The tickets are sent to you as soon as possible. For tickets sent abroad, you should expect a delivery time of up to 14 days. The tickets are sent to you by standard post to the address you have stated when purchasing, but if the event is within few days, the tickets will be sent by express. Billettportalen's barcode system ensures that the ticket you receive cannot be copied or otherwise forged. Accordingly, it is not necessary to send a registered letter, so you do not need to be at home when the tickets arrive by mail.

Please note that prolonged delivery time can occur with certain events. You will always receive an email when the tickets have been sent by post to your address.

Check if the email address is correct and if the purchase has been completed successfully. If that did not solve the issues, log in to “My Billettportalen” via the button on the right side of the toolbar at Billettportalen.no and resend the email containing the tickets.

Furthermore, you can check if you have a spam filter installed so you do not receive the email (normally, spam filters remove emails once a week. Should you still not have received the email, please contact our Customer Service on +47 21 95 92 00 or email kundeservice@eventim.no

If the event takes place on the same day, please bring photo ID to the venue so the staff can try to assist you.

Payment

If you have selected Mobile Tickets as delivery option, you will see in your online receipt a button with a link where you can download your tickets.

If you do not download your tickets from the online receipt right away, or you do not receive an email confirmation, you can do the following:

If you have a Customer profile on Billettportalen.no, you can log into “My Billettportalen” via www.Billettportalen.no. Under “My Tickets” you will find a link to your online receipt, where you can download your Mobile Ticket.

If you don’t have a customer profile account at Billettportalen.no, you can contact Billettportalen’s Customer Service on +47 21 95 92 00. Billettportalen’s Customer Service will help you with re-sending the receipt to your email address, in order for you to download the tickets.

You can pay for your tickets with Visa Card and MasterCard. All communication between you and Billettportalen.no is encrypted. Accordingly, no one else will be able to see your card details. Your card details are submitted directly to NETS, and Billettportalen does not save the card details. Read more about Billettportalen's security policy here.

NOTE! If you do not receive your confirmation email within 24 hours of the purchase, you need to contact our Customer Service on: +47 21 95 92 00.

Fees, delivery cost and administration

You always pay a ticket fee in addition to the ticket price. The ticket fees start from min. NOK 20.00 per ticket.

When contacting our Customer Service you will be charged a service fee of NOK 25.00 per transaction.

For every order, a booking fee of NOK 15.00 is added.

Delivery costs depend on your location.

The delivery cost to addresses in Norway is NOK 49.00
The delivery cost to addresses in other countries is NOK 75.00

All prices include VAT.

The ticket

The ticket with the printed barcode is your entrance ticket to the event. The ticket is only valid if the barcode has been activated, i.e. tickets which have been cancelled by Billettportalen are not valid entrance tickets.

The barcode will only be accepted once. This means that the ticket cannot be copied or otherwise attempted used more than once.

If you cannot attend an event, you are free to give your ticket to a friend. However, there may be some events where ID is required at the entrance, but if so, this will appear clearly from the website and from the ticket.

It is not permitted to transfer purchased tickets for commercial or other business purposes.

Violation of this provision will result in cancellation of the ticket.

When transferring for commercial or other business purposes, we emphasize - but do not limit to - the following purposes:

All professional business sale or other transfer of tickets, irrespective of the price.

Use of tickets as prizes in contests or similar, without having obtained prior approval from the promoter as well as the artist.

Transfer of tickets where such transfer is made as bonus for other services, e.g. sale of travel, restaurant visit, hotel stay and similar, without having obtained prior approval from the concert promoter as well as the artist.

Please note that according to "Act on ticket touts" it is illegal to seek to achieve a profit through resale of tickets.

If the tickets are cancelled due to misuse according to these rules, Billettportalen will invoice all costs related to the refund and misuse consequences, with a minimum of NOK 500.00.

Loss

If the ticket is lost before the event, Billettportalen is able to issue a new ticket for you.

If you do not receive the ticket by post, Billettportalen is able to print a new ticket for you without cost and risk to you as a ticket buyer. The new ticket will have a new barcode, whereas the lost ticket will be cancelled and can no longer be used at the entrance. You should contact Billettportalen for reprinting no later than 30 business days after your purchase.

The fee for reprint of a lost ticket is NOK 60.00 of service charge as well as the ticket fee of NOK 20.00 per ticket and the delivery fee if sent by post. Reprinting of two tickets will i.e. cost a minimum of NOK 160.00.

When reprinting has been completed, it is not possible to regret the reprint as the original tickets have been cancelled.

Refund

Purchased tickets will only be refunded in the event of cancellation.

As ticket agent for the promoter, Billettportalen is not liable for the repayment in case of cancellation. Billettportalen will, by way of contract, seek to ensure that the promoter refunds the ticket purchase price in the event of cancellation, but assumes no business liability therefore.

Charged ticket fee, other fees as well as any delivery charges will not be refunded.

Handling charge

The handling charge is NOK 25.00. The fee covers staff costs when purchasing tickets via our Customer Service. There is no handling fee when purchasing tickets online.

Cancellation

An event has been cancelled if the event is not performed at all. Changes to the repertoire, the date, partial performance of the event, etc. are accordingly not considered cancellation, and the money will normally not be refunded. However, read further information about your event.

NOTE! Fees and cancellation insurance paid in connection with the ticket purchase are not refunded in case of cancellation/rescheduling.

Complaint

Any type of complaint relating to the event is to be addressed to the promoter. However, if you are unsatisfied with anything in connection with your purchase, please contact Billettportalen's Customer Service on kundeservice@eventim.no or by phone +47 21 95 92 00.

Reservations

Billettportalen makes reservations for errors in details about prices and for sold-out events.

Billettportalen reserves the right to change the seating within the same ticket category as well as to move to a different category against repayment of a potential difference in price to the customer.

Billettportalen reserves the right to cancel issued tickets against refunding the ticket price and ticket fees.

Billettportalen is solely liable for the ticket buyer's potential direct loss if such liability exists within the general rules of Norwegian law. The liability of Billettportalen in such events is limited to the ticket fee paid.